Thinking
Your Graftie
Configure how your Graftie presents itself to customers.
Which Graftie represents your business.
Appended to outbound messages your AI sends to customers.
Your Graftie only acts within these connected systems and your trade. It will never make purchases or contact customers outside your business without your instruction.
Tell your Graftie about your business so it can quote accurately and know where you work.
Postcodes or areas you cover. The bot will check if customers are in your area.
Number of engineers or vehicles. Helps with scheduling and job assignment.
Comma-separated list of services you offer.
Add your standard prices. The quote generator uses these to produce accurate quotes.
Key trade accounts — your AI can prepare orders from these suppliers.
Toggle skills on or off, and add tweak notes to refine how each behaves.
Core behaviour stays ours so customers get a predictable service; your notes layer on top.
These are the facts your Graftie has saved about your business. It uses these in every conversation to give better, more personalised responses. You can add, edit, or remove any memory.
Control when and how your Graftie responds.
Outside these hours the bot acknowledges urgent enquiries but defers booking/quotes to the next working day.
Quotes above this amount are prepared but flagged to you for approval before sending.
Link your business WhatsApp number so your Graftie can handle enquiries through WhatsApp.
Numbers here never get a reply — use for family/friends on a personal account.
When ON, your AI generates a reply to each WhatsApp message but does not send it. You review, edit, approve, or reject each reply from the Customers tab.
Connect external services so your Graftie can work with them directly.
View your current plan, usage, and upgrade options.
Current plan: — · Status: —
Pro (£499/mo): advanced skills, higher limits, priority support. Enterprise (£999/mo): estimator, materials ordering, Xero, Gmail, dedicated onboarding.